Pharma Case Study 2
Client Overview
A leading pharmaceutical company operating in a highly regulated environment, relying on a complex SAP landscape to support its core business processes.
Challenge
The client required reliable, long-term SAP application support to ensure system stability, high availability, and compliance with strict regulatory standards. This included handling a high volume of incidents and complex change requests within demanding SLA requirements.
Solution
Infinus provided long-term SAP Application Management Services (AMS), covering all core modules including FI, CO, MM, SD, PP, QM, and WM. The engagement included handling incidents, service requests, and complex change requests under strict SLA conditions, ensuring continuous system stability and improvement.
The engagement included:
- End-to-end SAP application management
- SLA-based incident, service request, and change request handling
- Proactive system monitoring and optimization
- Functional and technical support across all modules
- Continuous improvement of business processes
Results
- High system availability and stability
- Faster incident resolution and reduced downtime
- Efficient handling of high-volume and complex change requests
- Improved efficiency of IT operations
- Enhanced compliance and audit readiness
- Long-term, reliable support for business-critical processes
Engagement Model
Long-term AMS engagement with SLA-based delivery and continuous improvement.