Retail Case Study
Client Overview
A leading European retail company with operations across multiple countries, managing complex supply chain processes and a large SAP landscape through its centralized SAP Center of Excellence (CoE).
Challenge
The client needed a reliable and scalable way to support and continuously improve its SAP environment across multiple markets. Key challenges included maintaining consistency across countries, managing frequent change requests, and ensuring stability of critical business processes such as Forecasting & Replenishment (F&R), Order-to-Cash (O2C), Procure-to-Pay (P2P), and Vendor Invoice Management (VIM).
Additionally, the internal team required experienced SAP professionals who could integrate quickly, communicate effectively in an international environment, and contribute with minimal ramp-up time.
Solution
Infinus provided long-term SAP expert support as an extension of the client's SAP Center of Excellence. Our senior consultants worked closely with internal teams, supporting daily operations, change requests, and continuous improvements across key business processes.
The engagement included:
- Functional and technical SAP support across multiple modules
- Continuous improvement of business processes
- Handling change requests and deployments
- Cross-country coordination and standardization efforts
- Close collaboration with business stakeholders and IT teams
Results
- Standardized processes across multiple European markets
- Faster and more efficient change deployment
- Improved control and visibility over complex supply chain operations
- Reduced operational risks and increased system stability
- Seamless integration with the client's internal SAP CoE
Engagement Model
Long-term nearshore collaboration with a dedicated team of senior SAP consultants, fully integrated into the client's SAP Center of Excellence.